Elvio is committed to delivering a smooth and reliable shopping experience. We understand that occasionally a product may not meet your expectations, which is why we offer a clear and easy return and exchange process.
Eligibility for Return or Exchange
Customers may request a return or exchange within three days of receiving their order. All items must be unused, unworn, undamaged, and returned in their original packaging. Any product that shows signs of use or handling will not be accepted for return or exchange.
Non-Returnable and Non-Refundable Items
Items purchased during sales, special promotions, or discounted offers are not eligible for refund. Such products may only be exchanged if they meet the general return conditions.
Refund Conditions
If a refund is approved, the customer is responsible for all delivery and return shipping charges. Delivery charges are non-refundable under all circumstances. The refund will be processed only after the returned item has been inspected and approved by our quality control team.
Exchange Process
Exchanges may be requested for size, color, or product replacement, depending on availability. Once the item is received and approved, the replacement product will be dispatched to the customer.
Inspection and Approval
Every returned item undergoes a thorough quality check. Returns that do not meet our conditions will be declined and sent back to the customer. Elvio reserves the right to make the final decision on all return and exchange requests.
Contact Support
For assistance with any return or exchange request, our team is always available at
Email: elviostore44@gmail.com
Phone: +92 3353416436